all files corrupt in 2 versions

[wbgorex]

Hi,

I recently upgraded from 2.0.5 to Pro 5.0.1. Shortly after, all files in all folders of both versions went corrupt (all items misplaced: codas, 2-bar repeats, bar lines). Also, 2.0.5. freezes/crashes right after opening.

All this is not too long after I was having trouble inputting alternating bars of 6/4 and 4/4.

I've thought of deleting one of the two versions, but I don't want to delete the one that I might be able to restore.

Help! Thanks!

 

[dflat]

Which device are you on? iOS?
When you say, two versions, do you mean you have both versions on the one device?
Can you send a backup?
You could contact us at support with the corrupt files and we can check this.

If you can send a backup to yourself (although I assume it is corrupted) you could then delete the app and download it again, then import the backup.
If one device has non-corrupted songs, send a backup from there and use that after reinstalling.
The problem would be if you have no correct backup saved or in both app versions.

 

[wbgorex]

Hi D,
I'm on Mac OSX 10.6.8. Both versions of irealb are on that drive. 2.0.5 now freezes after opening, and 5.0.1 displays the contents of all the files incorrectly. Most of my created and edited files were uploaded to the forum here, and I assume they're still okay. But I'm afraid to open up anything that's probably not corrupt for for fear of corrupting that, too. I can send my backups to you, but I didn't see an email address for support.
Thanks!

 

[Niki]

Hi D,
I'm on Mac OSX 10.6.8. Both versions of irealb are on that drive. 2.0.5 now freezes after opening, and 5.0.1 displays the contents of all the files incorrectly. Most of my created and edited files were uploaded to the forum here, and I assume they're still okay. But I'm afraid to open up anything that's probably not corrupt for for fear of corrupting that, too. I can send my backups to you, but I didn't see an email address for support.
Thanks!

There is a Contact Us menu at the bottom of the page. As Dflat suggested, please email us the backup so we can check the file. Thank you!

 

[wbgorex]

Hi Niki,

Sorry, I didn't see a way to attach a file to your "contact us" form.

I've uploaded to the link at the bottom two folders and one file:
• Pro 5.01 backup after corruption html (this looks current and would be good to recover if not corrupt)
• 2.0.5 backup after corruption folder (this also looks current and would be good to recover if not corrupt)
• 2.0.5 ireal backups before corruption folder (this is pretty old and wouldn't be worth much to recover)

Please let me know if you're looking for something else.

Thanks,
Bill

http://www.lanphier.net/temp/ireal backups/

 

[Niki]

Hi Bill,

I could import the first 2 files/playlists, the 3rd one I couldn't but all of those are in the other backup.
I would recommend you to delete previous versions of the app and reinstall it/import your backups.
If you need detailed instructions about the complete delete process, email us at support at irealpro.com

Have a great weekend!
Niki

 

[wbgorex]

Hi Niki,
Thanks for the info.
So, the first two of my backups looked okay on your end? No corrupt charts with 15 codas signs?
I understand you're saying I should completely delete all files from both versions (saving my backups), then reinstall 5.0.1 and import either of the two backups I already have (both of which now appear corrupt on my end)?
Thanks!
Bill

 

[Niki]

Hi Bill,
Yes, they looked ok and I tried on OS X 10.6.8
Correct, please delete all previous versions of the app(empty trash),restart your computer and reinstall it.
Niki

 

[wbgorex]

Hi Niki,
I deleted all versions, emptied trash, and reinstalled Pro. Your jazz 1300 looks fine as well as the things I've uploaded to the forums and grabbed again. But everything on my own backups still looks corrupt, both on my Mac and a friend's Mac. If those files still look okay on your end, can I get them (assuming you think they won't appear corrupt on my end?

 

[wbgorex]

All's good now; the html backup you sent looks good. Thanks.
In the future, how can I avoid files going corrupt? Did it happen this time because I installed Pro v501 without deleting v205?
Is it true that I should limit folder size to 1500 files?
Thanks.

 

[Niki]

If you don't have several versions of the app on your computer, you won't have issues.
You don't have to limit your song library to 1500.
Let us know if you have any issues!
Happy Holidays!

 

[wbgorex]

Thanks, Niki. All humming along smoothly. Not sure if my previous OSX version had tap tempo, but I'm sure digging it on 501. Also like the "m" option for minor. How about "Maj" instead of the delta symbol?
Also, is there a way to set a default column spacing for the contents of "title/composer/style" window? Every time I re-open the app, the title column is only 5 or 6 characters wide.

 

[Niki]

Major is on our feature request list
The column spacing is a bug, it's fixed in the next update, we're sorry about the inconvenience.

 

[Niki]

Thanks, Niki. All humming along smoothly. Not sure if my previous OSX version had tap tempo, but I'm sure digging it on 501. Also like the "m" option for minor. How about "Maj" instead of the delta symbol?
Also, is there a way to set a default column spacing for the contents of "title/composer/style" window? Every time I re-open the app, the title column is only 5 or 6 characters wide.

We have released the update that fixes the bug with the window.
Let us know if it works now. Thank you!

 

[wbgorex]

We have released the update that fixes the bug with the window.
Let us know if it works now. Thank you!

Prior to the update (505 correct), I recall finding a workaround, where the composer column is only a few charcters wide, and the song title column is a decent width. Nothing seems to have changed after updating, and when relaunching the column widths remain the same as described above.

On another subject, can I add titles to an existing song folder I've uploaded? Or do I delete the old folder and upload a new one?

Thanks!

 

[Niki]

It seems like you need a clean install of the app to fix the issue. Please follow this procedure:
Make a backup of your song library, delete other versions of iReal Pro application completely from your computer. (empty trash)
Use Spotlight to find other copies of iReal b/Pro that you might have installed in folders other than Applications
You can Command click from the Spotlight results to find the location of eventual other copies of app showing up in Spotlight and delete them.

Then delete any related files using the Go to Folder command from the Go menu in the Finder:
Go to:
~/Library/Application Support/
and delete the folder called iReal b/Pro

Then open the Terminal app (type terminal in the Spotlight search window or find it in the Applications/Utilities/ folder)
- type "defaults delete com.massimobiolcati.irealbookmac"

After this clean up, restart your computer and download iReal Pro from the Mac App Store.
Let me know if it worked out.

Sure, you can add titles to an imported playlist. Is that what you meant by song folder?