Update iReal pro Mac App Store ?

[DaveRobinson]

Hi,

I'm new to the forum and would like to say thanks for the help here.
I love iReal b and have it installed on my iDevices and my MacBook Pro (Running Lion).
When I updated to 2.0.4 on the MacBook Pro through the App Store the update was smooth.
Since the update iReal b no longer is listed in my Purchased apps?
I searched the App Store and iReal b shows as installed but it isn't listed as Purchased?
Thanks again for the help and the great software.

Cheers!

Dave.

 

[massimobio]

Make sure you are logged in correctly with the right account into the App Store on your Mac

 

[DaveRobinson]

Hi, I only have one account so I logged out and back in again in the App store but iReal b still doesn't show in my purchased apps.
I've noticed that the os x updates are a couple of days after the iDevice updates so I'll watch to make sure the update registers in the App Store.
Thanks for your help.

Cheers! Dave.

 

[DaveRobinson]

Hi, Update to iReal b showed up in updates this morning and the update was smooth.
Strange but still no reference to iReal b in the purchased apps.

Cheers! Dave.

 

[dflat]

thanks for your post. Glad it went ok and reporting back.

 

[DaveRobinson]

Hi, Updates are still showing when "released", on v 2.8 and its smooth as always.
Still no reference to iReal b in the App Store purchased list?
I'm posting just to report as it's not a real problem here.
Thanks again for this amazing software.

Edit:
osx 10.8.3 App Store Caches

Spent a little time looking into this today.

~/Library/Caches/com.apple.appstore
Then: open Terminal and type
open $TMPDIR../C/
Finder opens
Mac-HD/Private/var/folders/d4/xxlongnamexx/C/com.apple.appstore

Deleted both caches. Restart App Store.
App store still shows no entry for iReal b in purchased list.
Everything else is fine, in fact the App Store seemed a bit quicker to open and refresh.

Cheers! Dave.

 

[DaveRobinson]

Hi,

Today this problem caught up with me, while trying to update I get the error below.

iReal-Pro-5.0.6
-----
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
-----

I have logged out and back in to the App Store but it didn't help.

 

[dflat]

Assuming you originally purchased iReal Pro (or as it was called, iReal b) from the Apple App Store, not from us directly, you could contact Apple, to make sure everything is ok with your account and previous purchases and why the error message has appeared.
Let us know if they were able to help.
Thanks.

 

[DaveRobinson]

Hi dflat, thank you for the quick reply.

I followed your advice and have been in contact with apple since 05-13-2014 (the day of my last post) and discovered the reason for the problem. Still no resolution.

I love iReal Pro so much I decided in 2011 to buy the iOS version as gift for my eldest son and that's where the confusion began.

I need to contact someone privately regarding the details of the case, would you please provide the correct link.

I Appreciate your help.

 

[dflat]

Hello Dave, this must be frustrating for you. One of these will get us directly:
Mac version, Help menu, Help and Support, Contact us
iOS version, Settings, Help and support, Contact us
http://irealpro.com/support/

Hopefully we will be able to sort something out for you.

 

[DaveRobinson]

Hi dflat,

Contact Us is just Hanging. I've tried using Safari on iPad and OS X.
I've sent you PM with my contact email.

Thanks Again.

Edit:
Managed ok using the Help and Support within iReal Pro App.
The Contact Us sent instantly using this method, I received automated reply in seconds.

 

[dflat]

I have sent you a PM. Someone will contact you directly. Thanks for your patience.

 

[DaveRobinson]

Hi dflat,

Contact made, Thank you.

 

[dflat]

Ten-four, copy...or whatever they say in the movies

 

[DaveRobinson]

iReal Pro customer support solved my problem quickly and without any fuss.

The best customer support team I've encountered in many years.

Thank you!

 

[Niki]

Thank you Dave!
Enjoy the app!

iReal Pro Team

 

[Barbra]

Update for mac

Hi there, I can´t find andy update button in my appstore. Do I have to pay again the iReal pro program to get an updated version? Thx

 

[dflat]

Hi there, I can´t find andy update button in my appstore. Do I have to pay again the iReal pro program to get an updated version? Thx

Hello Barbra, please contact us directly (iReal Pro, Help menu, Help and support, Contact us) as we need to determine which version you have.
Thank you.