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Does it run on Harmony OS? We only support the standard Android OS / Google services / Play store. You might find workarounds. Please search for Google's information on refunds. iReal Pro is not in any other (Android) non-Google app store. (It is however available for the Amazon Fire, at...

We hope to improve this in the next update.

If you are using a Bluetooth device, does it still happen with internal speakers?

We switched to the Google recommended text size for the playlists and song lists. This is the same size used for example in: Gmail (the sender name and subject line in the message list), Google Messages (the message preview snippet) Google Contacts (contact names), Google Calendar (event...

Try a reboot and see if this fixes it. Is it happening with any song?

Have you installed the app itself? It should show in your Android Settings > Apps. If not, reboot, check you are signed in with the Google account you used to purchase the app, then download it from the Play store. Some Play store install information...

Hello Charlie, sorry for this problem. Please contact Amazon directly, Amazon does not allow us information about your purchase, devices, account etc. due to customer privacy and security—only they can determine what the problem is. Also some information here if you are running iReal Pro on...

Please update, we have released a fix :) Sorry for this problem.

Hello, did you contact us directly at support? You had resolved this yourself luckily, by using Time machine on your Mac to recover the songs (you had trashed in preparation for a sync from your (master list of songs/playlists) on your iPad. Mac, Time machine...

We have separate license purchases for iOS and Mac (and Android) versions of iReal Pro (as they are sold at different app stores.) Explanation here, related to why we have separate iOS and Mac purchases...

Hello, Could you please clarify what is happening? In the Editor in the Mac version, select a different key (near the bottom in the editor panel), click Set and Transpose button, which then should show the chords in the new key. Thank you

Hi Deb, please contact us directly at iReal Pro support and include the song in iReal Pro format. It might be text at the bottom? support @ irealpro.com Thank you

Hello, do you have iCloud sync turned on? This might be caused by a problem with sync somehow. It is difficult to know why this has happened. Normally adding a playlist while synching does not cause or should not cause problems. As a precaution, (backup your devices), then turn off iCloud sync...

If you have problems, turn it off on all. (Do a backup of your devices, as a precaution). Then delete the sync file (in your iCloud). Reboot all, and turn one device's iReal Pro iCloud sync on to create a fresh sync file. Make sure it is synching before adding another ... turn (check it) on each...

Do you mean having the songs/playlists in iReal Pro synched between your Apple devices, each with iReal Pro installed? If so, https://technimo.helpshift.com/hc/en/3-ireal-pro/faq/280-what-is-icloud-sync/

There are no options for positioning currently, sorry.

Have you inadvertently changed the global key (wind instruments). If you do not play a wind instrument, change to default C for Concert key. Or change it to your wind instrument's transposing key as it might be set to another...

You should find information here about sharing files to an Android emulator: https://technimo.helpshift.com/hc/en/3-ireal-pro/faq/457-android-emulation-notes/

We assume you purchased from the Mac App Store originally? If so, please check what Apple account you are signed in with, and which account you used to purchase the app: https://support.apple.com/en-us/118212 You also would have had a receipt from Apple, check which account purchased it. If you...

Did you try BlueStacks Media Manager, does it show in the Share window? Did you try setting up Drive within BlueStacks? Or set up email inside BlueStacks (normally it would connect to internet), please check BlueStacks Settings to check everything is connecting to (or through) your PC. More...